CV
Technical support and web operations generalist with roughly eight years of hands-on experience across web development, Microsoft 365 administration, DNS and domain management, infrastructure, branding, and client-facing delivery for SMEs. Delivered end-to-end technology solutions for 10+ clients across Spain, the United States, and the Caribbean. Looking for a remote role where I can contribute practically while growing technically.
Experience
Technical Support & Web Operations
2016 — 2026Itaca Technologies — Technology Services Company
Client Support
- Delivered technical support for 10+ SME clients across web, email, infrastructure, and digital strategy in Spain, the US, and the Caribbean
- Communicated directly with non-technical stakeholders to translate business requirements into actionable technical solutions
Web & Development
- Developed and maintained websites evolving from HTML/CSS template customization to modern stacks with React, Next.js, Astro, Tailwind CSS, and Vercel deployments
- Built custom booking interface integrating Microsoft Bookings API with a fully branded frontend, deployed via Docker containers on AWS EC2
Admin & Infrastructure
- Administered Microsoft 365 tenants including Exchange Online, SharePoint, Teams, Entra ID (Azure AD), Intune, and Bookings for multiple organizations
- Managed domain registration, DNS configuration, SSL/TLS certificate provisioning, and Cloudflare setup including caching, security rules, and performance optimization
- Maintained Linux servers running Apache and Docker on AWS and other providers, handling hosting setup, updates, and troubleshooting
Strategy & Process
- Created brand identities for multiple clients including logos, color palettes, design systems, email signatures, and marketing materials
- Conducted competitor analysis and market research using AI tools, designed digital marketing and social media strategies, and implemented email campaigns
- Proposed and implemented process improvements including structured pre-sale documentation, client requirement gathering, and information flow systems
- Authored technical documentation for internal processes and client-facing handovers
Notable clients
Long-term engagement evolving from IT support into full digital strategy — M365 admin, website, competitor analysis, marketing, email campaigns
Website development and technical support under strict SLAs (1h response, 4h resolution) — WordPress, AWS infrastructure, on-site industrial network exposure
Website and custom booking interface integrating Microsoft Bookings API — containerized deployment on AWS EC2 with Docker, Apache, and Cloudflare
Full business technology stack from day one — branding, website, email, Slack, networking, hardware, marketing messaging, and technology selection
Skills
Education
IEB — Instituto de Estudios Bursátiles, Madrid
Blockchain & Cryptocurrencies program. Study of distributed ledger technology, consensus mechanisms, smart contracts, and the cryptocurrency ecosystem.
CICE — Digital Academy, Madrid
Digital Postproduction course. Practical training in Final Cut Pro, DaVinci Resolve, Flame, and Nuke — industry tools for video editing, color grading, and compositing.
Escuela La Escalera — Certified Youth & Leisure Monitor
Certified leisure and youth activities monitor. Training in educational activity planning, group dynamics, and responsibility frameworks for working with children and adolescents.
E.S.O. — Spanish Secondary Education
Compulsory secondary education completed in Spain.
Self-directed learning (ongoing)
Continuous study in web development, systems administration, computer science fundamentals (CS50x), networking, and cybersecurity concepts. Currently studying mathematics daily with the goal of entering a Physics or Engineering degree around 2027.